Review Board 1.7.16


SAC: Configure customer advocate/sales queues

Review Request #4503 - Created March 16, 2015 and submitted

Jonathan Rose
13, trunk
Reviewers
asterisk-dev
Asterisk
As described on the wiki at: 

> The Sales Queue may be reached externally by dialing 256-555-1200, or internally by dialing 1200.
> The Customer Experience Queue may be reached externally by dialing 256-555-1250, or internally by dialing 1250.

> Sales Queue
> Calls to the Sales Queue should ring Terry, Garnet and Franny in ring-all fashion
> If no one answers a call to the Sales Queue after 5 minutes, the caller should be directed
> to the Operator so that the Operator can take a message and have a Sales person contact the
> caller at a later time.

> Customer Advocate Queue
> Calls to the Customer Advocate Queue should ring Maria, Dusty and Tommie in ring-all
> fashion. If no one answers a call to the Customer Advocate queue after 20 minutes, the
> caller should be directed to the Operator so that the Operator can take a message and
> have a Customer Advocate contact the caller at a later time.

NOTE: This review is accidentally against trunk, but the patch is perfectly portable, so that shouldn't be a problem.

NOTE 2: External extensions for the queues still need to be added since the outside connectivity patch hasn't been merged yet
https://reviewboard.asterisk.org/r/4488/diff/#index_header
Had some phones register as agents in the queues as well as the operator, made sure the queue members were dialed in ring-all fashion and that the timeouts occurred and the operator was dialed as expected.
Total:
1
Open:
0
Resolved:
1
Dropped:
0
Status:
From:
Review request changed
Updated (March 27, 2015, 6:20 p.m.)
  • changed from pending to submitted
Committed in revision 433668

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